The BYOD trend is creating new challenges for operators whose enterprise customers want automated tools for usage accounting and new plans that allow one device to draw as needed on distinct personal and business subscriptions. This video explains the problem and some of the emerging solutions (with thanks to Amdocs’ Uri Gurevitz) Or, read our article on this topic.
It is one thing to do an exit interview, in order to gain feedback from unhappy customers. They are, after all, more likely to be honest and therefore the information is more likely to be […]
This piece from Market Strategist Hugh Roberts started life as a comment on the previous piece, Consumers don’t want bills – we decided it deserved a proper airing as an article in its own right. […]
Buying big business systems, particularly for the back-office , has never been easy but are we making it a lot harder than it needs to be? When decision-makers in service providers and enterprises are confronted […]