Customers aren’t houses anymore, we’re individuals. And individuals are everywhere, not just within traditional network boundaries. Selling to individuals changes billing radically, as do digital content, on-demand services, OTT models, and the cloud. This video discusses how they all tie together and raise big questions on what billing will become for operators.
When you read an article entitled ‘Operator business ability linked to BSS agility’ you cannot help smiling. At least not if you have worked in the BSS world for 20 years. In fact, immediately the […]
Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, […]
Large international operators face many challenges and billing is a major one. In a broad ranging industry survey (registration is needed but worth it), Telecoms.com highlights a range of opinions from a panel of 1,931 […]