Billing
Bill shock at 30,000 feet
Just when we you thought we had been saved from the scourge of bill shock stories in the press comes news that an airline passenger was stung $1711.64 for using the Wi-Fi service on a […]
WiFi
Beyond Billing
Selling Someone Else’s Stuff
I moved house last week. Almost inevitably my broadband arrived after I did and I was left without access to the world for a few days. As you would expect, my computer detected several WiFi […]
Billing Driven Opportunities
McDonald’s Torches the AT&T Customer Experience
There’s a McDonald’s at the corner of Monroe and Clark in Chicago’s Loop where I stopped for a quick bite this morning before heading to a client meeting. I had about two hours to get […]
Digital Content
Do we really need “always-on” 4G connectivity?
In what seems like a personal battle against WiFi-only Glenn Lurie, AT&T’s President for Emerging Enterprises and Partnerships is pressing device manufacturers to always bundle 4G and WiFi connectivity in their devices, according to this […]