Analytics
Will surveillance spell the end of trust?
The core of the internet’s economic engine is trust and, as Ramsey Homsany of Dropbox said, the lack of it has begun “to rot it from the inside out.” This was during the recent workshop […]
Spying
Beyond Billing
The Hacking, Spying, Customer Care Conundrum – and the Case for Self Service
The major thrust of operator investment over the next few years will be in real-time technology. They will use this to tighten up their financial controls, reduce bill shock, then to enhance the customer experience […]