It is not just consumers that get angry when there is no – or patchy – mobile coverage. The arguments about whether retailers should have a mobile strategy are over. They have to. It is, […]
BillingViews has recently become interested in customer experience. Thankfully, it also has a sense of humour. CEOs are often seen and heard talking about customer experience. They are then seen and heard talking about huge […]
This is BillingViews’ year of Common Sense. We have already started to apply the concept to ‘Big Data’ – start small, use technology to scale not to think for you – and thought it was […]
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