First came the research. After months of speculation amongst vendors, analysts and observers wondering whether they were being realistic, operators confirmed it. They are capable of innovation in a number of different ways. From partnering […]
The communications industry now realizes that Over the Top (OTT) players can be friends, not foes. Without them CSPs cannot take advantage of the app economy and will lose an opportunity to support an entire […]
The trouble with data is that it simply does not go very far. There are other problems too, of course, such as no-one understands and it fills customers with fear, but as one IT Director […]
There seem to be an almost equal number of new opportunities for communications providers as threats. On the one hand we hear that the ‘bread and butter’ revenues of telecoms companies – voice and SMS […]
One of the things that we were not asked to do when writing the TM Forum report on real time charging and policy management was to look at cost. But we did anyway. We spend […]
It is one thing to do an exit interview, in order to gain feedback from unhappy customers. They are, after all, more likely to be honest and therefore the information is more likely to be […]
Research house Berg Insight predicts that mobile advertising will grow from almost €7 billion a couple of years ago to €28 billion in 2018. We believe that this is completely feasible – as long as […]
Have you ever tried to phone Google, or Facebook? Ever had a quick chat with the guys at WhatsApp? Perhaps had a problem with your web site and simply picked up the phone and sorted […]
There is something incredibly interesting about researching and writing a report on a topic that is ‘front and centre’ of people’s minds. It is like taking a snap shot of an industry, of collecting all the […]
In the days when personal computers were called personal computers and there were large trade shows dedicated to them, there was an interesting phenomenon. Screens were small but becoming larger, colour screens arrived, speed went […]
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