Beyond Billing
Payments warranty for merchants – clever!
Hardly a week goes by that we don’t hear about some kind of credit card breach. While larger retail chains may be in a better position to deal with a drop in business after a […]
fraud
Billing
Bill shock knows no boundaries
If your credit card is stolen, you’re generally not responsible for errant charges even if they took place prior to when you reported your card missing. However, that courtesy doesn’t appear to extend to mobile […]
Analytics
On the spot with Subex
At the recent Subex User Group conference I did a presentation that covered everything I thought was interesting or disruptive in the communications world over the next few years. Getting slightly distracted and carried away by a […]
Billing
The end of industries
A Revenue Assurance and Fraud Management User Group meeting is an unlikely place to experience paradigms being shifted without gears. Such, though, was the case at the recent Subex event. Amongst the discussions about operational […]
Beyond Billing
Amex bites the mobile payment hand that feeds it
At Apple’s latest product unveiling, people might have oohed and aahed over the bigger iPhone 6 screens and the Apple Watch, but the big story was undoubtedly Apple Pay. It, more than anything else announced […]
Billing
FTC to T-Mobile: Cram this!
While T-Mobile has been busy becoming the ‘Uncarrier,’ it’s been leading a double life. The carrier that’s been going out of its way to show it’s not your typical carrier – including eliminating overage fees […]
Analytics
Roaming fraud is up, customer experience is down, common sense does not live here anymore
Irritation is rising at BillingViews Boulevard. Normally this irritation is not caused by inane press releases announcing that vendor ‘x’ has sold something to operator ‘y’ and expecting us to be impressed. We simply press […]
Beyond Billing
Cyber security is looking better, but don’t leave the door open
All of us understand that fraud is a big problem. And we live in a world where cyber warfare is part of everyday life. Soon Government budgets for cyber defences (and presumably offenses) will overtake […]
Beyond Billing
Who are they going to turn to?
The face of revenue assurance and fraud prevention is changing and I’m not sure the telecoms industry or service providers, in general, are gearing up for the inevitable onslaught of risk that digital services will […]
Billing
Fraud from within – an elephant in the room
While our focus and forces are being concentrated on the enemy without, we must always be ready for the enemy within. Hackers in distant countries can steal 100 million identities in an afternoon, but your […]