#custserv Archives -

Turns out analytics is the answer

January 30, 2015 Alex Leslie 0

There are many problems that face telecoms operators today. Network congestion, investment challenges, dissatisfied customers, but probably the one that keeps CEOs awake at night is churn. Churn is proof positive that customers think that […]

What can we expect from the challenger banks?

July 30, 2014 Jonathan Jensen 0

There’s been a lot of discussion recently in the UK about challenger banks. But what exactly constitutes a challenger bank? In the consumer space, for me it’s a bank that aims to take customers from […]