It was wide open. But at the last moment a complete outsider raced up the inside rail and took it. The coveted (or not) BillingViews Award for embarrassing customer service is announced. A strong contender […]
It is often the quiet ones that make the biggest steps. And Bango is not necessarily a company you would think of when reviewing a list of billing companies. The company has teamed up with […]
The BillingViews gang descended on London recently for the IIR Pricing Data and BSS conference. They needed a hotel, and being careful with their pennies, they looked around. Hotels were ridiculous prices but a reasonable and […]
Recently The Economist published an article on Metro Bank and its strategic focus on bank branches. We hear much about the death of the branch but here is a bank building its entire strategy around the […]
It is early evening in the sitting room above the BillingViews shop. Autumn is turning the daylight off ever earlier. Drinks have been poured, satisfied, end of the day, sighs have been sighed and the […]
We are definitely of the school, some would call it old, that believes that good customer service is based around being able to have a conversation with someone who can help. This remains the case, […]
“Your call is important to us, please hold for the next available adviser.” This is normally the start of a frustrating period (anywhere from five to fifty minutes) when you start wondering just how important […]
We know that the younger generation of adults, whether you call them Generation Y or Millennials, is the force driving a lot of changes in technology. Whether it’s social media, texts replacing email or watching […]
It is one thing to do an exit interview, in order to gain feedback from unhappy customers. They are, after all, more likely to be honest and therefore the information is more likely to be […]
“In Africa,” said Bill Clinton several years ago, “for every million new mobile subscribers a country will add one percent to its GDP.” “In my country,” said the head of BSS for Vodafone Nigeria several […]
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