Intelligently Using Wi-Fi to Compliment Cellular and Deliver Customer Quality of Experience The Consumer Electronic Show (CES) is on in Las Vegas this week. This is normally the event where the latest and greatest devices […]
As we’ve recently predicted right here in these pages, 2015 will finally be the year of mobile payments. We’re certainly seeing more mobile payment options and easier methods to make payments, and there are a […]
It was wide open. But at the last moment a complete outsider raced up the inside rail and took it. The coveted (or not) BillingViews Award for embarrassing customer service is announced. A strong contender […]
Unlikely as this may sound, remote regions of China are seeing the fastest, in some cases amazing, growth in mobile payments. Over half of Tibet’s online purchases are made using mobiles. This according to Alipay, […]
Advertising is one ‘arena’ which is changing beyond all recognition. Online advertising is set to grow by 15 percent in 2014, as advertisers spend $140 billion on campaigns this year. Ways of measuring the effectiveness […]
The discussion around whether consumers want bills has been short, sharp and is continuing as we speak. The conclusion seems to be “of course consumers don’t ‘want’ bills,” but “they are a necessary evil, and […]
The BillingViews gang descended on London recently for the IIR Pricing Data and BSS conference. They needed a hotel, and being careful with their pennies, they looked around. Hotels were ridiculous prices but a reasonable and […]
Bars and pubs of all levels of repute have several things in common that are obvious as soon as you walk in the door, and actually before you even walk in. From the outside, you’ll likely […]
Recently The Economist published an article on Metro Bank and its strategic focus on bank branches. We hear much about the death of the branch but here is a bank building its entire strategy around the […]
It is early evening in the sitting room above the BillingViews shop. Autumn is turning the daylight off ever earlier. Drinks have been poured, satisfied, end of the day, sighs have been sighed and the […]
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