Despite the telecoms industry’s supposed maturity and expertise at being able to charge and bill correctly for any type of service it still manages to make headlines when it ‘stuffs up.’ And it is ‘stuffing […]
As somebody who likes to analyse the performance of business assurance firms, TEOCO causes me unusual headaches. Their CEO, Atul Jain, routinely insists that TEOCO is not a revenue assurance vendor. And yet, they sell […]
Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, […]
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