Branches Archives -

Banking on a personal touch

May 28, 2014 Jonathan Jensen 2

Recently I’ve come across two very different approaches to making retail banking more personal. I attended an event organised by RBS to garner feedback on their plans for Williams & Glyn when it is hived […]

Is There A Future for Bank Branches?

June 13, 2013 Jonathan Jensen 0

A few weeks ago my local branch of HSBC received a major refurbishment. What intrigued me about this is that in our increasingly technology centric world HSBC still thinks it’s worthwhile spending money on its […]