Billing
Customers paying bills via mobile
When we focus on mobile we tend to lean towards payments – and rightly so, since NFC based payments will be worth $130 billion by 2020, according to Strategy Analytics. But a survey conducted by […]
Bills
Billing
Consumers don’t want bills – how about a receipt?
The discussion around whether consumers want bills has been short, sharp and is continuing as we speak. The conclusion seems to be “of course consumers don’t ‘want’ bills,” but “they are a necessary evil, and […]
Billing
Consumers still don’t want bills
This piece from Market Strategist Hugh Roberts started life as a comment on the previous piece, Consumers don’t want bills – we decided it deserved a proper airing as an article in its own right. […]
Billing
Do consumers want a bill?
In a slightly surreal session at the recent ETIS Community Gathering in Budapest, the Billing and Revenue Management group decided that consumers no longer want bills. If they ever did. The discussion title was ‘bill […]