billing accuracy Archives -

Real-time or not, sometimes it can take six years for the Regulator to catch up

March 31, 2014 Alex Leslie 0

BillingViews takes no pleasure in reporting on billing mistakes or customers suffering at the hands of rapacious…. But if there are lessons to be learnt then lessons we will try and point out. Recent fines […]

Surge in Npower complaints reveals need for revamped assurance

November 27, 2013 Eric Priezkalns 2

Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, […]