One of the most contentious subjects in UK retail banking is around branch closures. According to the Campaign for Community Banking Services, more than 8,000 UK bank branches have closed since 1990. This decline will […]
With all the hype about Apple Pay and whether or not it will be a huge success – recent news about some merchants shutting it off notwithstanding – people are finally looking at mobile devices […]
Recently The Economist published an article on Metro Bank and its strategic focus on bank branches. We hear much about the death of the branch but here is a bank building its entire strategy around the […]
I was thinking the other day about where retail banking should go next. However hard you look for the account package that suits your needs, you end up choosing accounts that have been designed by […]
As if we needed further proof that traditional banks are going the way of the dinosaurs, Accenture has recently released findings that show that younger bank customers are twice as likely as older customers to […]
See if you recognize yourself from this ‘cut out and keep’ guide on how not to provide customer service. BillingViews decided, with regret, to change broadband provider. The reason for this is that the old […]
Or, perhaps, how do you trust in a world of digital disruption? We have been saying for some time that the winning currency in the coming months and years will be trust. The question is […]
Last week the news was full of comments from a certain politician about UK banks being forced to reduce their market share by selling branches. However this idea sadly misses the point about how best […]
From the outside it seems as if the banking and finance worlds are calm and orderly. In fact they are in chaos. A couple of conversations with people are ‘close to their sources’ have provided […]
What would you be willing to pay to transfer money to a savings account or settle up with a friend for last night’s dinner on your iPhone? Unfortunately, your bank might soon answer that question […]
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