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News

India turns to corner shops, mobile phones for banking revolution

January 27, 2015 Press Centre 0

By Douglas Busvine and Devidutta Tripathy NEW DELHI/MUMBAI (Reuters) – India is betting that mobile phone vendors, fuel stations and corner stores can help it put basic banking within the grasp of hundreds of millions […]

Opinion

How disrupted were payments in 2014?

December 22, 2014 Jonathan Jensen 0

As the year draws to a close it’s worth reflecting on some of the more interesting disruptions in payments we’ve seen this year. Highlights for me include … The launch that will perhaps have the […]

Payments

Is the bank branch dead?

November 17, 2014 Jonathan Jensen 0

One of the most contentious subjects in UK retail banking is around branch closures. According to the Campaign for Community Banking Services, more than 8,000 UK bank branches have closed since 1990. This decline will […]

Beyond Billing

Banks, legacy systems and a one-view wonder

November 3, 2014 Alex Leslie 0

Amongst the heap of supplements that make up the modern Sunday newspaper (paper version, online versions available), was one called ‘We have lift off – plotting the best route through the crowded payments space.’ Amongst […]

Beyond Billing

P2P payments hit the jackpot

October 30, 2014 Anita Karve 0

With all the hype about Apple Pay and whether or not it will be a huge success – recent news about some merchants shutting it off notwithstanding – people are finally looking at mobile devices […]

Beyond Billing

Millennials help boost online bill payment

August 13, 2014 Anita Karve 0

We know that the younger generation of adults, whether you call them Generation Y or Millennials, is the force driving a lot of changes in technology. Whether it’s social media, texts replacing email or watching […]

Beyond Billing

What can we expect from the challenger banks?

July 30, 2014 Jonathan Jensen 0

There’s been a lot of discussion recently in the UK about challenger banks. But what exactly constitutes a challenger bank? In the consumer space, for me it’s a bank that aims to take customers from […]

News

Friction and frustration in payments

July 9, 2014 Jonathan Jensen 0

A recurrent payments theme for me is around payments being an enabler, not a barrier, to the consumption of goods and services. Unfortunately all too often it is a barrier and this results in consumer […]

Beyond Billing

Omnichannel Banking:  An Eye Towards the Future

June 24, 2014 Kelly Martin 0

Banks are quickly moving their focus away from traditional methods of sales and servicing.   Money is no longer being spent building branches, but rather on closing their doors.  With the typical customer no longer […]

Beyond Billing

Telcos could take a self-service page from banks

June 19, 2014 Anita Karve 0

While telcos have been late to the self-service party, other industries have enthusiastically jumped on the bandwagon in an effort to retain customers, keep them happy and, most importantly, keep them from jumping ship. Both […]

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