Bad Customer Service Archives -

The BillingViews Customer Disservice Records (CDRs) – The pre Awards Season Awards

February 11, 2014 Alex Leslie 2

It is only fitting that before the season warms up to all those Awards ceremonies – the ones that we believe reflect the opinions of our peers (not) – that we present our own unbiased […]

The worst examples of customer experience – a car insurance tale

January 21, 2014 Alex Leslie 0

We tend to look to other industries for inspiration and leadership in customer service. Retail is certainly providing some good examples at the moment. But other industries can also provide some almost laughable examples of […]