NetCracker Technology has announced that Shaw Communications Inc. is deploying the Order Entry, Order Management, Product/Sales Catalogue and Service Library from NetCracker. These new products will assist Shaw in better serving its customer base by cutting operational costs, improving speed-to-market for new services, and accelerating its order-to-cash cycle.
Shaw Communications Inc. is one of Canada’s largest communications service providers. It delivers cable TV, high speed Internet, and voice services to 3.2 million residential customers. Today’s announcement represents an extension and expansion of Shaw’s ongoing, long-term partnership with NetCracker.
“Our partnership with NetCracker gives us an opportunity to further improve our customer-facing systems and processes with even greater efficiency, allowing us to enhance our promise in delivering exceptional customer experience,” said Zoran Stakic, Senior Vice President, Technology and Network Operations at Shaw Communications.
“We are excited to work with Shaw on this important business transformation and to help the company serve its many customers across Canada with increasing speed, efficiency, and consistency,” said Andrew Feinberg, President and CEO at NetCracker.