Catch Up – Alex Leslie and Tony Poulos discuss the PRISM Story and wonder how it will affect our industry in terms of privacy, customer experience and trust. And, by the way, all this talk about real time, analytics and big data – yup, it is out there, watching.
How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What struck me […]
The cynics were out in London last week, for Informa’s Next Generation BSS Summit. A bunch of grumpy old men, sitting in the back row, tapping away on their computers and muttering “how long have […]
It seems to be ‘data pricing’ week at BillingViews Boulevard. And why not? Almost every day another example of plans that make no sense comes to light. So why should we not complain, compare and […]
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