Catch Up – Alex Leslie and Tony Poulos discuss the PRISM Story and wonder how it will affect our industry in terms of privacy, customer experience and trust. And, by the way, all this talk about real time, analytics and big data – yup, it is out there, watching.
As somebody who likes to analyse the performance of business assurance firms, TEOCO causes me unusual headaches. Their CEO, Atul Jain, routinely insists that TEOCO is not a revenue assurance vendor. And yet, they sell […]
Peter Bithos, Chief Operating Officer at Globe Telecom explains how his company is focussing on customer experience by placing it at the core of everything Globe does. It is vital for the success of any […]
PART ONE: How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What […]
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