Catch Up – Alex Leslie and Tony Poulos discuss the PRISM Story and wonder how it will affect our industry in terms of privacy, customer experience and trust. And, by the way, all this talk about real time, analytics and big data – yup, it is out there, watching.
The well-used term ‘location, location, location’ has always been linked to smart real estate buying, but it now has taken on a rather sinister alternative meaning, thanks to Google. In case you are unaware, your […]
There are many problems that face telecoms operators today. Network congestion, investment challenges, dissatisfied customers, but probably the one that keeps CEOs awake at night is churn. Churn is proof positive that customers think that […]
There’s a McDonald’s at the corner of Monroe and Clark in Chicago’s Loop where I stopped for a quick bite this morning before heading to a client meeting. I had about two hours to get […]