Catch Up – Alex Leslie and Tony Poulos discuss the PRISM Story and wonder how it will affect our industry in terms of privacy, customer experience and trust. And, by the way, all this talk about real time, analytics and big data – yup, it is out there, watching.
There is a shift in the world of big data. That is if you believe the first three speakers at the TM Forum’s Big Data in Focus event in Amsterdam. It seems that the two […]
At events, seminars and in media we are being tsunami(ed) by visionaries telling us we need to listen to the customers and then we spend time and money on NPS (Net Promoter Score), Surveys etc. […]