M2M
IoT’s hype cycle
The usual (or unusual) array of weird and wonderful products are being touted in Las Vegas, at the annual CES show. Cars that park themselves, plants that look after themselves, robots that are cool just […]
Beyond Billing
Finally! This year will be the Year of Mobile Payments
For the last few years we have been asking whether 201x is the ‘year of mobile payments.’ Until last year, we basically said no. Last year, once we finally believed that Apple was on the point […]
Beyond Billing
Another reason to leave your wallet at home
The next time you get pulled over by a cop for a traffic violation – which we hope isn’t a common occurrence – you may be showing the officer your driver’s license from your smartphone […]
Opinion
How disrupted were payments in 2014?
As the year draws to a close it’s worth reflecting on some of the more interesting disruptions in payments we’ve seen this year. Highlights for me include … The launch that will perhaps have the […]
Beyond Billing
The 2014 Embarrassing Customer Service Awards
It was wide open. But at the last moment a complete outsider raced up the inside rail and took it. The coveted (or not) BillingViews Award for embarrassing customer service is announced. A strong contender […]
Billing
Google plays well with direct operator billing
When you hear the name Google, many things come to mind. It could be the ubiquitous search engine, Android mobile phones, cloud applications and services or even that less-than-stellar movie The Internship. And now you […]
Analytics
Advertising – predicting or persuading behaviour?
If communications service providers are to get to grips with the ideas around context based offers, it is important to understand what is already possible. And how advertising works now. In order to make a […]
Beyond Billing
Pricing wars – desperation in the morning?
No-one is under any illusion that the situation in the United States is becoming ever tenser. The battle to keep customers is forcing carriers to try tactics that seem seriously deranged. Just last week Sprint […]
Billing
Billing market growing – but questions remain
An obviously very comprehensive report has just been published on the ‘state of the billing market.’ The report, by Information Communication Technology predicts that the market for a wide range of communications billing – and […]
Opinion
Mobile payments – Tibet leads the way
Unlikely as this may sound, remote regions of China are seeing the fastest, in some cases amazing, growth in mobile payments. Over half of Tibet’s online purchases are made using mobiles. This according to Alipay, […]