Peter Bithos, Chief Operating Officer at Globe Telecom explains how his company is focussing on customer experience by placing it at the core of everything Globe does. It is vital for the success of any telco today but is very, very hard to achieve. In this interview with Tony Poulos, Bithos explains how the speed at which the industry movies impacts negatively on the customer experience and what Globe doing to overcome this and other challenges faced by all enterprises.
The generation that is referred to as Generation Y, Gen Y, Millenials is becoming increasingly important in almost every market. Born between the 1980s and 2000, this is the first generation for whom the mobile […]
The cynics were out in London last week, for Informa’s Next Generation BSS Summit. A bunch of grumpy old men, sitting in the back row, tapping away on their computers and muttering “how long have […]
BillingViews has recently become interested in customer experience. Thankfully, it also has a sense of humour. CEOs are often seen and heard talking about customer experience. They are then seen and heard talking about huge […]