Peter Bithos, Chief Operating Officer at Globe Telecom explains how his company is focussing on customer experience by placing it at the core of everything Globe does. It is vital for the success of any telco today but is very, very hard to achieve. In this interview with Tony Poulos, Bithos explains how the speed at which the industry movies impacts negatively on the customer experience and what Globe doing to overcome this and other challenges faced by all enterprises.
This is BillingViews’ year of Common Sense. We have already started to apply the concept to ‘Big Data’ – start small, use technology to scale not to think for you – and thought it was […]
Irritation is rising at BillingViews Boulevard. Normally this irritation is not caused by inane press releases announcing that vendor ‘x’ has sold something to operator ‘y’ and expecting us to be impressed. We simply press […]
Research house Berg Insight predicts that mobile advertising will grow from almost €7 billion a couple of years ago to €28 billion in 2018. We believe that this is completely feasible – as long as […]
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