Peter Bithos, Chief Operating Officer at Globe Telecom explains how his company is focussing on customer experience by placing it at the core of everything Globe does. It is vital for the success of any telco today but is very, very hard to achieve. In this interview with Tony Poulos, Bithos explains how the speed at which the industry movies impacts negatively on the customer experience and what Globe doing to overcome this and other challenges faced by all enterprises.
One of the problems with the proliferation of customer channels is knitting them all together. Examples are everywhere that illustrate that this is a huge and expensive problem. A friend of BillingViews who was in […]
PART ONE: How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What […]
Or – is the PRISM Debacle Ultimately Good for Telecoms? So Congress knew and was entirely relaxed about the fact that the NSA could reach into the lives of citizens by directly sucking the information from […]