Telcos are having to reach outside their traditional markets for growth. M2M is an option. It typically doesn’t use a lot of data but it involves a lot of new relationships and this could be a challenge for some operators. Here what else Jim and Machina foresee.
The wholesale communications business is worth $170 billion a year. Wholesale fraud, which used to be seen as a cost of business is now running at over three percent. This equates to losses of $6.12 […]
You know customer complaints have reached a critical mass when ombudsmen and politicians use words like ‘trained seals,’ when describing how a company manages its customers. Or ‘slippery pigs’ when describing trying to deal with […]
Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill shock, and how they plan to manage the […]