Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill shock, and how they plan to manage the data explosion. Ian is clear that customer self-care is part of real-time charging and he explains why.
Customers aren’t houses anymore, we’re individuals. And individuals are everywhere, not just within traditional network boundaries. Selling to individuals changes billing radically, as do digital content, on-demand services, OTT models, and the cloud. This video […]
There are some real insights in Openet’s report, Charging for the Digital Economy. To find them takes a little digging but it is worthwhile. The top line findings are interesting enough: – all operators agree […]