Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill shock, and how they plan to manage the data explosion. Ian is clear that customer self-care is part of real-time charging and he explains why.
No-one is under any illusion that the situation in the United States is becoming ever tenser. The battle to keep customers is forcing carriers to try tactics that seem seriously deranged. Just last week Sprint […]
In part 2 (of 3) of this series on policy & charging (see part 1 here) , I asked Matrixx’s Nigel Back “How far beyond the 3GPP OCS and PCRF standards can you go, and […]
There is no let up in the growth of the policy management as the challenge of managing customers and networks remains at the forefront of operators’ minds. The market grew by a robust 41 […]