Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill shock, and how they plan to manage the data explosion. Ian is clear that customer self-care is part of real-time charging and he explains why.
Imagine breaking the news to your customer that the brand, shiny, very expensive new billing system is not working. In fact the new system is unable to bill customers properly, if at all. If that […]
Telcos are desperately trying to differentiate themselves. Some have been clever and set up ‘innovation labs’ to try and think outside the traditional ‘telecom’ box. Some have been very successful. But even the most successful […]
In the hypercompetitive world of mobile services, one small misstep can mean huge trouble for carriers. And in the case of Verizon last month, a giant error could have lingering effects. For at least 24 […]
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