Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill shock, and how they plan to manage the data explosion. Ian is clear that customer self-care is part of real-time charging and he explains why.
With mobile operators scrambling to devise a strategy to combat the ban on data roaming charges coming in 2014, Wi-Fi is but one strategy. As Martin Morgan pointed out yesterday, Wi-Fi offload is getting more […]
Most people agree that the term ARPU needs a makeover. Many will promote ARMU as a more useful metric. ARPU – Average Revenue per User – has no relation to costs. Without factoring in costs, […]
Telcos are having to reach outside their traditional markets for growth. M2M is an option. It typically doesn’t use a lot of data but it involves a lot of new relationships and this could be […]