If communications service providers are to get to grips with the ideas around context based offers, it is important to understand what is already possible. And how advertising works now. In order to make a […]
When Forbes reports on a quiet, Boardroom led revolution called Agile Billing you have to sit up and pay attention. There is, says the article, a perfect storm of forces at work that is pushing major […]
How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What struck me […]
Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill shock, and how they plan to manage the […]
Telcos are having to reach outside their traditional markets for growth. M2M is an option. It typically doesn’t use a lot of data but it involves a lot of new relationships and this could be […]
Monetizing data is a real challenge. Operators are starting to get more sophisticated marketing refined products. Tiered data plans are great for customers and operators but bring their own set of problems to administer. Real-time, […]
Whilst most mobile network operators might aspire to become as popular as social networking sites, the exact opposite has happened in Spain. The country’s most popular social site, tuenti, became an MVNO and has never […]
Alex Leslie, Publisher of Billing Views, is interviewed at Informa’s NG BSS and Pricing Mobile Data events in London. He discovers that data is not a product and that telcos are still confusing customers with […]
An in-depth report from real-time charging provider, Openet, provides one of the clearest maps yet of operators’ intentions for the digital world. ‘Charging and Billing for the Digital Economy’ covers five key areas – the […]
This is the first in a series of articles where we are looking at “extreme” billing. What, you might ask, is extreme billing? It is, essentially, a case study where the billing process performs at […]
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