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The secret to better marketing and ROI – shout less, talk more

January 20, 2015 Sean Broderick 0

As any CMO in a telecommunications operator will know, when quarterly revenue targets aren’t being reached, the first thing to get cut is the advertising budget. It’s a quick win on the balance sheet and […]

Featured

Storm brewing for UK payments in 2015

January 7, 2015 Chairmaine Oak 0

We in the United Kingdom already use so little cash that we could easily have gone the way of the Nordics, where consumers have such good payment systems that mobile payments took a back seat. […]

Analytics

Listening to the customer – what an outdated idea

September 29, 2014 Cato Rasmussen 0

At events, seminars and in media we are being tsunami(ed) by visionaries telling us we need to listen to the customers and then we spend time and money on NPS (Net Promoter Score), Surveys etc. […]

Beyond Billing

Mind the Gap – an accident waiting to happen

September 19, 2014 Mike Bradbury 0

There are many situations in life where we find ourselves wishing things were better. Hardly a day goes by in which I don’t dream of being a scratch golfer. In these moments of reflection, I […]

Billing

Do CSPs’ future pivot on OTT collaboration?

September 9, 2014 Mitch Klaassen 1

The communications industry now realizes that Over the Top (OTT) players can be friends, not foes. Without them CSPs cannot take advantage of the app economy and will lose an opportunity to support an entire […]

Digital Content

OTTs, Content Providers and Operators – New BFFs!

September 1, 2014 Martin Morgan 2

I’m reliably informed by people much, much younger than me that BFF means best friend forever (however fleetingly). Looking at the recent advances in our industry, it seems that some operators, OTTs and content providers […]

Beyond Billing

Analysts’ Dirty Little Secrets

August 29, 2014 Jonathon Gordon 1

NetScout is crying foul against Gartner. The NetScout lawsuit against Gartner has raised the ‘pay-for-play’ specter once again. Whether this is a case of a vendor just peeved at their spot on the Gartner Magic […]

Beyond Billing

When the walls come tumbling down – the end of siloed thinking

July 1, 2014 Mitch Klaassen 0

We have been discussing silos in the telecommunications industry for many years. We know they must go and real-time is driving a sea change in the way that communications providers operate and organize themselves. Silos […]

Beyond Billing

Europe’s net neutrality ruling is in no one’s interest

April 8, 2014 Andy Tiller 1

EU parliamentarians voted last week for a far reaching net neutrality law that will bar telecom operators from charging extra for delivering faster services.   According to the press release issued by the European Parliament, […]

Analytics

Is Trust the new currency?

February 20, 2014 Nigel Back 0

Guest article Mitch Klaassen, CTO, Matrixx Software APAC The topic of how one’s online and offline behavior is seen and used is a hot one and can often have a fear factor associated with it. […]

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