In the first of a regular series of conversations, Alex and Tony discuss template driven PR and why the CEO of a major European telco is leaving the Billing Transformation to his successor.
Last year I wrote about my experiences with Barclays Pingit and how the digital proposition falls apart when your handset changes. Well it’s happened again – but even worse … I’ve been a long time […]
The cynics were out in London last week, for Informa’s Next Generation BSS Summit. A bunch of grumpy old men, sitting in the back row, tapping away on their computers and muttering “how long have […]
Having spent much of the last 20 years talking to operators, there are constants in big transformation projects. Here are my top ten tips for successful IT transformations. 1) Before you start, make sure you […]