Jonathan Jensen recently highlighted the theme of friction in payments and the importance of focusing on the customer experience. I couldn’t agree more with his sentiments. I began to consider my own experience with mobile […]
Banks are quickly moving their focus away from traditional methods of sales and servicing. Money is no longer being spent building branches, but rather on closing their doors. With the typical customer no longer […]
Google Wallet, Dwolla, Lemon, Square, Venmo, the list goes on. There is no shortage of mobile payment solutions in the market. A new start-up or “major announcement” seems to appear in news feeds almost daily. […]
There’s plenty of criticism pointed at banks for being slow to move in the mobile payment space (estimated to grow from $18 billion in 2012, to $117 billion in 2017). Investment in mobile payment is […]
A new year brings new activity and investment in the payment space… but perhaps not the kind we’re hoping for. Recent announcements from major players as well as new product launches in the industry have […]
With increasing regulation in financial services in recent years, many banks are feeling a tightening of the wallet when it comes to innovation in consumer products and services. Investment spend that in years past has […]
With ISIS finally having launched nationally in the U.S., many will be watching to track its success (or lack thereof). Yet, perhaps stakeholders should be turning their attention to another more promising mobile payment solution: […]
Once again, I am unimpressed. Another September Apple event, another iPhone release, and another missed opportunity to become a major player in the mobile payment space. Apple is taking steps towards getting into the payments […]
This summer proved to be a busy time for ISIS, the American based mobile wallet driven by Verizon, AT&T, and T-Mobile. News out of ISIS aims to further expand the reach and power of their […]
What would you be willing to pay to transfer money to a savings account or settle up with a friend for last night’s dinner on your iPhone? Unfortunately, your bank might soon answer that question […]
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