Beyond Billing
Size matters… and also what you do with it
Big Data. BIG Data. Big Big Big Data. There are some arguments about how to define Big Data, but I think the name pretty much explains itself. It is data, and it is big. What […]
Articles by Eric Priezkalns
Billing
Kiss my tariff
I sometimes wonder if I was fated to work in revenue assurance, possibly as punishment for the misdemeanours of a previous life. My middle initials are R and A. I am an insanely stubborn outspoken […]
Beyond Billing
The real cost of internet filters
Let us be honest. Communications firms are in the business of making connections, not blocking them. And though some may deny it, many people make all sorts of unexpected connections to many other people. Just […]
Beyond Billing
Is it time to cut revenue assurance budgets?
Revenue assurance is an upstart. For about a decade, this tyrannical tyro has busted its way into every telco, challenging both managers and systems to eliminate the errors that cause revenues to leak. It has […]
Analytics
TEOCO-AIRCOM deal shows how assurance can move back to front
As somebody who likes to analyse the performance of business assurance firms, TEOCO causes me unusual headaches. Their CEO, Atul Jain, routinely insists that TEOCO is not a revenue assurance vendor. And yet, they sell […]
Beyond Billing
Why use mobile money, when you can use Bitcoin?
People talk about being methodical when managing risk, but most of that talk is hooey. It is not in human nature to be methodical about risk. Or rather, as Nobel laureate Daniel Kahneman has pointed […]
Beyond Billing
Surge in Npower complaints reveals need for revamped assurance
Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, […]