While telcos have been late to the self-service party, other industries have enthusiastically jumped on the bandwagon in an effort to retain customers, keep them happy and, most importantly, keep them from jumping ship. Both […]
In news that probably isn’t news to anyone who follows the world of payments, Amazon just announced it is entering the world of payments. And not just any payments, but specifically subscription-based payments. Amazon Payments, […]
As if we needed further proof that traditional banks are going the way of the dinosaurs, Accenture has recently released findings that show that younger bank customers are twice as likely as older customers to […]
T-Mobile is continuing to rock the boat. From dubbing itself the “Uncarrier” to its CEO crashing an AT&T party earlier this year, the carrier has gone the unconventional route to try to change its fate […]
No matter what kind of billing system you’re using or how it’s deployed, the real value in the system is the data. Customer information, usage details and anything else captured and stored are precious commodities […]
Netflix has set the bar high, and not just as an early player in the DVD rental and streaming video space. The company’s model of charging customers a flat, all-you-can-eat rate for unlimited discs and […]
A new survey commissioned by Amdocs has thrown some interesting light on the subject of cloud services. As previously mentioned here, the vast majority of the 1,300 decision makers at small and medium businesses surveyed […]
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