Analytics
Everyone’s a target – that’s no lie
The world is currently debating whether being stalked by Google and then being offered a photo album is a cool thing or a massive invasion of privacy. While the debate is going on, it is […]
Month: November 2014
Billing
My favourite KPI
There is still a division between operator and vendor thinking. This is actually a good thing. Part of a vendor’s job is to keep his eye on the horizon and help the market figure out […]
Beyond Billing
The next generation of MVNOs shakes things up
Not so long ago, MVNOs were all the rage. Everyone from 7-Eleven and Circle-K convenience stores to Disney and ESPN jumped on the bandwagon along with dozens of other brands both big and small. Many […]
Payments
M-PESA – ready for Europe?
For several years now we have been pointing at M-PESA as a beacon of a successful money transfer solution. For almost as long, we have been pointing at M-PESA and saying ‘that is all well […]
Beyond Billing
Why would a boost in roaming revenue be good news?
If the people who released the news that data roaming revenues would bring in $50 billion by 2019 thought it would bring a smile to any faces they were wrong. At least not along BillingViews’ […]
Analytics
On the spot with Subex
At the recent Subex User Group conference I did a presentation that covered everything I thought was interesting or disruptive in the communications world over the next few years. Getting slightly distracted and carried away by a […]
Billing
Bill shock at 30,000 feet
Just when we you thought we had been saved from the scourge of bill shock stories in the press comes news that an airline passenger was stung $1711.64 for using the Wi-Fi service on a […]
Billing
Exposing the sins of the company
“The bill is the physical representation of all the sins of the company,” so said management consultant and friend of BillingViews, Linda Gimnich. The brave thing, then, is to actually measure how good your billing […]
News
Bad customer service – why don’t we learn?
The exciting news is that the BillingViews’ HQ is awash with iPhone 6 pluses. What might amuse is that, as usual, the customer experience was extremely painful. Almost, but not quite, funny. The first attempt at […]
Payments
Is the bank branch dead?
One of the most contentious subjects in UK retail banking is around branch closures. According to the Campaign for Community Banking Services, more than 8,000 UK bank branches have closed since 1990. This decline will […]