Irritation is rising at BillingViews Boulevard. Normally this irritation is not caused by inane press releases announcing that vendor ‘x’ has sold something to operator ‘y’ and expecting us to be impressed. We simply press […]
The home front has become the new battlefront to capture the hearts, minds and dollars of the connected generation. The battle to own the customer is definitely shifting to who owns the home because it […]
In modern-day horror stories, the peril doesn’t come from ghosts, goblins or vampires. Rather in today’s tech-obsessed, always-on world, the real horror story comes when you’ve exceeded your cellular data plan. Many of us live […]
When things are getting interesting and moving as fast as they are in the communications world, it is easy to get ahead of yourself. Sometimes you seem to go round in circles. It is advisable, […]
Banks are quickly moving their focus away from traditional methods of sales and servicing. Money is no longer being spent building branches, but rather on closing their doors. With the typical customer no longer […]
Recently a senior BillingViews operative took a quick vacation. Three well spent days and two very well spent nights made sure that a small group of holiday makers were well refreshed, well fed and well […]
Further proof, if further proof is needed, of the real value that a communications provider can deliver to customers came this week. Telecoms.com and others reported that O2UK has launched ‘Charge to Mobile.’ As you […]
While telcos have been late to the self-service party, other industries have enthusiastically jumped on the bandwagon in an effort to retain customers, keep them happy and, most importantly, keep them from jumping ship. Both […]
If you had a million dollars and you gave your partner a thousand dollars a day to spend, he or she would be back in 18 months time saying, presumably slightly out of breath and […]
New research reveals that 88 percent of Communications Service Providers (CSPs) believe that the convergence of mobile offerings with fixed, broadband and cable/pay TV will be key to future strategies. WeDo Technologies, surveyed more than […]
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