T-Mobile is continuing to rock the boat. From dubbing itself the “Uncarrier” to its CEO crashing an AT&T party earlier this year, the carrier has gone the unconventional route to try to change its fate […]
No matter what kind of billing system you’re using or how it’s deployed, the real value in the system is the data. Customer information, usage details and anything else captured and stored are precious commodities […]
Recently I’ve come across two very different approaches to making retail banking more personal. I attended an event organised by RBS to garner feedback on their plans for Williams & Glyn when it is hived […]
Netflix has set the bar high, and not just as an early player in the DVD rental and streaming video space. The company’s model of charging customers a flat, all-you-can-eat rate for unlimited discs and […]
Today AT&T launch their VoLTE (voice over LTE) service. Marketing it as high definition voice services, AT&T is focusing their messaging on the call quality delivered by HD voice. In promotional videos AT&T make a […]
Google Wallet, Dwolla, Lemon, Square, Venmo, the list goes on. There is no shortage of mobile payment solutions in the market. A new start-up or “major announcement” seems to appear in news feeds almost daily. […]
Shared data plans are one of the crucial areas for operators. It seems to be where the innovation and competition is happening. The evidence is strong but mainly circumstantial. Which is why the new paper […]
A new survey commissioned by Amdocs has thrown some interesting light on the subject of cloud services. As previously mentioned here, the vast majority of the 1,300 decision makers at small and medium businesses surveyed […]
In the communications industry we tend to look at life from the inside out. We look at the Over the Top (OTT) players invading our territory and consider them enemies until we consider how to […]
Last year I wrote about my experiences with Barclays Pingit and how the digital proposition falls apart when your handset changes. Well it’s happened again – but even worse … I’ve been a long time […]
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