NetCracker Technology has announced that Shaw Communications Inc. is deploying the Order Entry, Order Management, Product/Sales Catalogue and Service Library from NetCracker. These new products will assist Shaw in better serving its customer base by cutting operational […]
This week marked the launch of Paym, the mobile phone number based person-to-person payment platform backed by the Payments Council. To use Paym consumers register their mobile phone number with their bank and can then […]
Globally, almost all Small and Medium Sized businesses (SMBs) are either using Cloud services (57 percent) or are actively considering it (44 percent). Not surprisingly, perhaps, almost three quarters of the group surveyed by Coleman […]
The generation that is referred to as Generation Y, Gen Y, Millenials is becoming increasingly important in almost every market. Born between the 1980s and 2000, this is the first generation for whom the mobile […]
The face of revenue assurance and fraud prevention is changing and I’m not sure the telecoms industry or service providers, in general, are gearing up for the inevitable onslaught of risk that digital services will […]
As you know, NFC is a favourite topic here at BillingViews Labs. Over the years it has given us the opportunity to write poetry about it, be rude about it and, of course, when ISIS […]
The communications industry is now convinced that Over the Top (OTT) players are better partners than opponents. The question is becoming ‘how do you manage the relationships?’ Both sides, according to a recent Telecoms.com survey and […]
For a long as most in telecoms can remember, ‘agile’ has been the watchword. The latest proponent is real-time specialist Openet who sponsored a survey into the links between agile BSS and agile companies. 86 […]
Exciting news in the wearable tech sector, if sector it be. Virgin Atlantic are trialing Google Glass to enhance the customer experience for their Upper Class passengers. So, when you, the honoured Upper Class passenger step […]
See if you recognize yourself from this ‘cut out and keep’ guide on how not to provide customer service. BillingViews decided, with regret, to change broadband provider. The reason for this is that the old […]
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