BillingViews takes no pleasure in reporting on billing mistakes or customers suffering at the hands of rapacious…. But if there are lessons to be learnt then lessons we will try and point out. Recent fines […]
From time to time our industry becomes obsessed about ‘where things fit.’ In an agile, modern telco, we ask, should revenue assurance and fraud prevention be part of the same team? How should Marketing interact […]
We recently had a look at the developing role of CIOs as they transform themselves from IT provider to business enabler. Then we wondered whether the thinking of the CEO is in line with the […]
It is some time since the telecoms world has seen growth figures and forecasts that match those of LTE. According to recent research from the GSA, LTE network roll outs stand at 76 percent per […]
The next couple of years will represent something of a landmark in UK banking – a reversal of the steady consolidation in banking and the launch of what have been termed ‘challenger’ banks. Whilst the […]
When Alexander McCall Smith finished his latest novel, ‘The Minor Adjustment Beauty Salon,’ he tweeted “the sky has been cloudless, quite empty, and yet I managed to save my manuscript to the Cloud; quite amazing…” […]
BillingViews – up until now – has been wary of getting involved in customer experience issues. They, frankly, seemed too fluffy, too cloudy to really get to grips with. Then our own Tony Poulos interviewed […]
Armed with a keen understanding of a CIOs’ priorities, BillingViews set out to discover whether these in any way matched those of a CEO. With a certain element of surprise we found that they did. […]
IBM has been watching CIOs. And since 2009, they have watched them grow in stature. Now most have a real voice in the ‘C-Suite,’ want to be the enabler of business strategy and almost 60 […]
30 percent of the operators at the recent ETIS Billing and Revenue Management meeting are offering some form of Direct Operator Billing (DOB). While this clearly means that 70 percent are not, this is because […]
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