There has been a huge swing in opinion over the last year. Twelve months ago, Over the Top (OTT) players were still seen as competitors whose sole reason for existing was to take revenues away […]
The shift that was apparent in the Big Data ‘market’ on the first day of the TM Forum’s Big Data in Focus conference was more than confirmed on Day Two. The change has been quick […]
There is a shift in the world of big data. That is if you believe the first three speakers at the TM Forum’s Big Data in Focus event in Amsterdam. It seems that the two […]
Last week the news was full of comments from a certain politician about UK banks being forced to reduce their market share by selling branches. However this idea sadly misses the point about how best […]
In recent years Over the Top players (OTTs) have been seen as a major threat, impacting operators’ core revenue streams. But OTTs present an immense opportunity if operators are able to unlock the value of […]
Or cows? Ericsson have spent a couple of years now coming up with a series of innovations that harness the potential of M2M, or what we are referring to more and more as the Internet […]
We know legacy voice billing systems certainly had their limitations. One was static billing blocks, or the minimum period of time each call was broken down to and subsequently billed. Whilst the original three-second pulses […]
We tend to look to other industries for inspiration and leadership in customer service. Retail is certainly providing some good examples at the moment. But other industries can also provide some almost laughable examples of […]
This week Zapp announced the confirmed support from five UK banks and building societies – HSBC, First Direct, Metro Bank, Santander, Nationwide. I’ve been following Zapp for a while now and this support from leading UK […]
Swisscom has deployed a new system from revenue analytics vendor cVidya to manage the performance of 13,000 internal sales executives and external channel distributors. Israel-based cVidya said its Prospero system would enable Swisscom to set […]
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