Let us be honest. Communications firms are in the business of making connections, not blocking them. And though some may deny it, many people make all sorts of unexpected connections to many other people. Just […]
How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What struck me […]
SingTel and Boku, Inc., a provider of carrier billing and cross-platform mobile payments, today announced a partnership to launch carrier billing in Singapore. Merchants offering carrier billing-based mobile payments will generate incremental revenue from consumers […]
Dear Reader, BillingViews has come a long way in 2013. We started the year in a race to be the largest and most influential publication in our industry. We ended the year having achieved not only […]
To celebrate the addition of talkRA content to BillingViews, we found this from a year ago. Still completely relevant. We are pretty sure that Analytics is the answer. We are less sure what the […]
For the first time, on this year’s The X Factor, viewers voted via an app on their iPhones, iPads and iPhone Touches. 1.5 million people downloaded The X Factor app and many of these bought […]
Revenue assurance is an upstart. For about a decade, this tyrannical tyro has busted its way into every telco, challenging both managers and systems to eliminate the errors that cause revenues to leak. It has […]
With increasing regulation in financial services in recent years, many banks are feeling a tightening of the wallet when it comes to innovation in consumer products and services. Investment spend that in years past has […]
The jury is in, the verdict is clear. The need for responsiveness in the real-time world is driving a wholesale replacement of legacy BSS. ‘Time to market’ is the most critical driver. This is according […]
Cerillion Technologies has announced the successful rollout of its CRM and Billing solution for Columbus International Inc. (Columbus) in El Salvador. Following the deployment of the Cerillion solution for Columbus’ retail operations in Curacao, Grenada, […]
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