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Home2013November

Month: November 2013

Billing

How destructive can billing breakdowns be?

November 29, 2013 Alex Leslie 0

As if to add huge emphasis to Eric Priezkalns’ story this week about nPower and its scary levels of customer complaints, yesterday the company announced significant job losses. 1,460 jobs out of a workforce of […]

Beyond Billing

When is malware not malware?

November 28, 2013 Alex Leslie 0

The answer is that it depends whose side you are on. If you are being attacked malware is malware. The thousands of companies that are being targeted by the CryptoLocker ransomware attacks will be in […]

Beyond Billing

Surge in Npower complaints reveals need for revamped assurance

November 27, 2013 Eric Priezkalns 2

Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, […]

Billing

Dynamic pricing is already here

November 26, 2013 Alex Leslie 3

For our industry there is only one problem with this headline. It is not in our industry. Nor is it airlines or hotels, where ‘dynamic’ pricing has been annoying customers at busy times for many […]

Billing

Will stopping billing for premium SMS start something better?

November 25, 2013 Alex Leslie 0

AT&T, T-Mobile and Sprint have signed an agreement brokered by the Vermont Attorney General’s office to stop billing for premium SMS (pSMS). Verizon did not sign up but is already executing its strategy to stop […]

News

What do I want from my bank?

November 22, 2013 Jonathan Jensen 0

Normally I write about something new that’s happening in payments but today I’m writing about something that isn’t happening! The other day I was thinking about what I want from a bank. The banks we […]

Beyond Billing

Optimisation is flawed thinking

November 21, 2013 Alex Leslie 0

The scale of this week’s announcement of AsiaInfo’s first deal in Europe brought back memories of Ireland. Not the soft green hills, but Dublin and specifically Peter Cochrane’s talk at the recent, excellent Subex User […]

Beyond Billing

MCX: Of the Merchants, By the Merchants, For the Merchants

November 20, 2013 Kelly Martin 1

With ISIS finally having launched nationally in the U.S., many will be watching to track its success (or lack thereof).  Yet, perhaps stakeholders should be turning their attention to another more promising mobile payment solution: […]

Billing

AsiaInfo Linkage wins the heart of Telenor’s business

November 19, 2013 Alex Leslie 3

It would be tempting for a few people in Cambridge – the UK one – to be saying “I told you so,” about now. This is, however, unlikely, as the team at AsiaInfo Linkage are […]

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Done Deals

AsiaInfo Wins First European Mobile Operator Deal

November 19, 2013 Press Centre 0

AsiaInfo-Linkage, Inc. has announced that it has secured its first major business support system (BSS) contract with a top tier European operator group. The contract is with Telenor ASA (Telenor Group), which has operations in […]

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