As if to add huge emphasis to Eric Priezkalns’ story this week about nPower and its scary levels of customer complaints, yesterday the company announced significant job losses. 1,460 jobs out of a workforce of […]
The answer is that it depends whose side you are on. If you are being attacked malware is malware. The thousands of companies that are being targeted by the CryptoLocker ransomware attacks will be in […]
Things go wrong. Mistakes happen. That is why businesses have departments to handle customer complaints, and watchdogs keep a close eye on them. We all know this. And two big drivers of complaints are bills, […]
For our industry there is only one problem with this headline. It is not in our industry. Nor is it airlines or hotels, where ‘dynamic’ pricing has been annoying customers at busy times for many […]
AT&T, T-Mobile and Sprint have signed an agreement brokered by the Vermont Attorney General’s office to stop billing for premium SMS (pSMS). Verizon did not sign up but is already executing its strategy to stop […]
Normally I write about something new that’s happening in payments but today I’m writing about something that isn’t happening! The other day I was thinking about what I want from a bank. The banks we […]
The scale of this week’s announcement of AsiaInfo’s first deal in Europe brought back memories of Ireland. Not the soft green hills, but Dublin and specifically Peter Cochrane’s talk at the recent, excellent Subex User […]
With ISIS finally having launched nationally in the U.S., many will be watching to track its success (or lack thereof). Yet, perhaps stakeholders should be turning their attention to another more promising mobile payment solution: […]
It would be tempting for a few people in Cambridge – the UK one – to be saying “I told you so,” about now. This is, however, unlikely, as the team at AsiaInfo Linkage are […]
AsiaInfo-Linkage, Inc. has announced that it has secured its first major business support system (BSS) contract with a top tier European operator group. The contract is with Telenor ASA (Telenor Group), which has operations in […]
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