The logic behind when, how and why banks charge customers remains a mystery. In the UK it is like that game where you have a club and plastic meerkats pop out of their holes randomly. […]
Once again, I am unimpressed. Another September Apple event, another iPhone release, and another missed opportunity to become a major player in the mobile payment space. Apple is taking steps towards getting into the payments […]
The issue of centralizing IT, particularly BSS, brings with it some interesting issues. Not least of these is who is responsible for customer data when it resides in a different country. Some years ago, a […]
On the face of it, the launch of a range of low cost smartphones, including the iPhone 5C, is simply about bringing smartphones ‘to the rest of us.’ Look a little deeper and it becomes […]
From the outside it seems as if the banking and finance worlds are calm and orderly. In fact they are in chaos. A couple of conversations with people are ‘close to their sources’ have provided […]
The major thrust of operator investment over the next few years will be in real-time technology. They will use this to tighten up their financial controls, reduce bill shock, then to enhance the customer experience […]
The pace of innovation in financial services has greatly picked up over the last seven years. Traditional players such as banks, schemes and money transfer operators have been joined by non-traditional players such as Samsung, […]
Roaming and Net Neutrality No more roaming charges – great. Not many complaints from consumers on that one. Goodbye to operators blocking Skype and YouTube on low speed connections – hooray it’s party time. Or […]
The wholesale communications business is worth $170 billion a year. Wholesale fraud, which used to be seen as a cost of business is now running at over three percent. This equates to losses of $6.12 […]
Ten years ago I was a firm believer and early exponent of centralised online billing via an ASP (Application Service Provider). With two colleagues and a small team of dedicated professionals sharing the same vision, […]
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