Back in June, we read reports that VP of the European Commission Neelie Kroes was definitely going to all but abolish roaming charges from next July. For a while, blogs and publications lit up with […]
I was fascinated to read in the recent Openet research paper, ‘Charging and Billing for the Digital Economy’ that 87 per cent of operators surveyed believed that billing systems would be replaced by real-time charging […]
An in-depth report from real-time charging provider, Openet, provides one of the clearest maps yet of operators’ intentions for the digital world. ‘Charging and Billing for the Digital Economy’ covers five key areas – the […]
We have said before that SMS is not dead. It will remain an important communications channel for operators and increasingly become a precision marketing tool for big brands. Toys “R” Us is the latest example […]
Inaccurate billing and criminal activity – no they are not the same thing – lost the mobile industry $58.4 billion last year, according to Juniper Research. Juniper says that if nothing is done to shore up […]
With mobile operators scrambling to devise a strategy to combat the ban on data roaming charges coming in 2014, Wi-Fi is but one strategy. As Martin Morgan pointed out yesterday, Wi-Fi offload is getting more […]
At the start of summer I joined the throng in Nice for the annual TM Forum get together and catch up with old friends and hear about the latest and greatest happenings in the telecoms […]
CEM, or customer experience management, is one of those high visibility areas that everyone is aspiring to improve. There are so many interpretations of what the term actually means that it is not surprising it […]
With two, if not three industries piling in to the mobile payments space, it is becoming a fascinating spectator sport. News just in that Facebook is about to test a mobile payments application that fills […]
My top digital anathema is when the digital world falls back on the analogue world because the digital process is broken. I recently experienced an example of this with Barclays Pingit on my iPhone. I’ve […]
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