There is an increasing level of debate around the convergence or divergence of policy and charging functionality. Questions abound like whether or when should they reside on a common platform, be integrated, or remain on […]
In the first of a regular series of conversations, Alex and Tony discuss template driven PR and why the CEO of a major European telco is leaving the Billing Transformation to his successor.
Google recently announced it will expand the capabilities of Google Wallet to allow Gmail account holders to send money to any recipient with a US based email account. Sending money to a friend will be […]
Professor Susan Crawford, a former special assistant to President Obama, claims in her new book “Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age” that the US telecom and cable market […]
Ask any journalist, writer or editor what they hate most about their job and the answer will probably be press releases/media alerts – the new age junk mail. I’m talking about the endless stream of […]
The BadNews virus’ now infamous infiltration of the Google Play store is just one example of how security isn’t keeping up with innovations in online and mobile technology. BadNews is particularly interesting because it used […]
The Challenges of Charging for Digital Services I was fortunate enough to be invited to cover the Revenue Management Forum at the Management World conference last week in Nice. After a morning of keynote speeches, […]
If you were in Nice last week for the TM Forum’s annual award strewn extravaganza you would be excused for thinking two things. The first is that the world’s problem with be solved with a […]
Call centers may have been a staple of customer care operations for decades, but changes in communications culture will change their role as a primary channel. The following is a list of forces and factors […]
Telefónica Digital and Samsung Electronics have announced a global agreement that will pave the way for their customers to benefit from the ease and convenience of being able to purchase apps and content via their […]
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