Billing for Stuff Conferences sprang up around Value Added Services. The mobile internet became more than a distant dream and terms such as 3G and UMTS arrived in our dictionaries. How to charge for ‘content’ […]
For a moment, imagine that interacting with a company’s web site is the same as having a conversation with an employee in customer service. It is a good test of how effective the online communications […]
While T-Mobile USA has been the trailer among the U.S.’s Big 4 mobile operators, it always had a reputation for being something of a good guy underdog; no longer. When you use that reputation to […]
The Beginning There was a time, Before Mobile, when things seemed stark and simple. Your telephone, if you had one, lived in the hall, or at the foot of the stairs. It did not ring […]
We’re in the midst of a new wave of MVNOs. There’s a resurgence of interest in this once-thought-to-be-debunked business model. It is fueled in part by growing demand for contract-free prepaid services and competitively priced […]
We’ve been trying to define Cloud-based billing terminology better, but we also need to look at who’s using some of the solutions. Cloud-billing, or really BaaS (because I happen to think that reflects something more […]
As we have said in the past, watching mobile advertising is curiously like being drunk. With revenues already over $5.3 billion and growing so fast that analysts are hurrying to update their guesses, what could […]
Direct operator billing (DOB) is seen as one of the saviours for CSPs in their battle to gain the hearts and minds of digital service providers (DSPs). This is based on the premise that CSPs […]
What do hackers and people who find phones have in common? Answer – they try and get into your stuff. This is from the Archives, but more relevant as the days go by…. Each day […]
Having spent much of the last 20 years talking to operators, there are constants in big transformation projects. Here are my top ten tips for successful IT transformations. 1) Before you start, make sure you […]
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