What you might think the cloud is actually isn’t what the cloud is. Worse, a new survey commissioned by Citrix finds that many people don’t know what the cloud is anyway, but what they think […]
Anyone who still believes that mobile advertising is just online advertising but smaller should leave now. In fact, anyone who thinks that banner advertising is effective should also go. Advertising is about engagement and story […]
So much news, so little time, or is it the other way round? ISIS made not very much progress this week, as it inches (sorry, centimetres) its way towards a launch before the end of the […]
An overlooked aspect of Apple’s victory over Samsung is that if Apple succeeds in using its patent portfolio to monopolize the handset and mobile OS market, it may also monopolize mobile commerce. It seems unlikely […]
As the ‘threat’ from the OTT players continues to cause heated discussion throughout the industry, Tony Poulos points to new research from Mobile Squared. If OTT players are behaving like walled gardens, a) it seems […]
This blog from the Aite Group backs up our earlier research and opinion that mobile payments are bigger than NFC and NFC is bigger than mobile payments. NFC requires too much infrastructure and equipment to […]
We recently introduced the Cloud-to-Cloud concept. With the help of the BillingViews whiteboard, we explain it here visually, both in terms for what telco engineers might like and as a competitive advantage for Telcos in […]
We all have ‘bad customer service’ stories. My Learned Colleague Ed Finegold has an excellent story about getting a refund from an airline. In the end, the CSR had to work with Ed to trick […]
The trouble with Facebook, as we have said before, is that it is a social network that now has to become a commercial one. The only logical way it can make money is by exploiting […]
Want an example of what not to do with customer service? Here’s one from the airline industry. Not only a good example of bad call routing, but a lesson in online self-care failure and how […]
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