Archive for the ‘Policy Management’ Category

  • How agile is agile – and how agile do you need to be?

    on Apr 22, 14 • in Analytics, News, Policy Management • with No Comments

    How agile is agile – and how agile do you need to be?

     For a long as most in telecoms can remember, ‘agile’ has been the watchword. The latest proponent is real-time specialist Openet who sponsored a survey into the links between agile BSS and agile companies. 86 percent of the survey group understand and agree with the sentiment that agile BSS makes for agile companies. Several years ago, though, the TM Forum adopted the word to describe how a telecoms company needs to stay competitive. And they were not the first. The 1990s brought de-regulation to telecoms. It was a time when legacy systems meant mainframes. Faced

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  • The BillingViews Easter Guide to Customer Service

    on Apr 17, 14 • in Beyond Billing, News, Opinion, Policy Management • with No Comments

    The BillingViews Easter Guide to Customer Service

    See if you recognize yourself from this ‘cut out and keep’ guide on how not to provide customer service. BillingViews decided, with regret, to change broadband provider. The reason for this is that the old provider of broadband could not, um, provide broadband. So the call was made, the deal was done and the date was fixed for the changeover. At some point during this day, the old provider would stop providing and the new provider would start providing. As you would imagine, the old provider stopped providing just before 9.00 a.m. Being just a

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  • Customer experience, the mobile phone and common sense

    on Apr 15, 14 • in Beyond Billing, News, Payments, Policy Management • with No Comments

    Customer experience, the mobile phone and common sense

     It is not just consumers that get angry when there is no – or patchy – mobile coverage. The arguments about whether retailers should have a mobile strategy are over. They have to. It is, however, difficult to have a mobile strategy when you have no – or patchy – mobile coverage. When your site hangs, or hangs up, while your customer is browsing, or worse when he is paying, who does he blame? Leave that aside for now. Let us pretend, for a moment, that the table stakes have been met. We are in

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  • Operator business ability linked to BSS agility – at last!

    on Apr 10, 14 • in Billing, Cloud Billing, News, Policy Management • with No Comments

    Operator business ability linked to BSS agility – at last!

    When you read an article entitled ‘Operator business ability linked to BSS agility’ you cannot help smiling. At least not if you have worked in the BSS world for 20 years. In fact, immediately the team at BillingViews saw the headline, they headed to Twitter with the happy news. The survey and resulting report that produced the headline is from respected publication Telecoms.com and commissioned by real-time provider Openet. The headline statistics in the report confirm the buzz in the industry – that ‘current market conditions require increasingly agile BSS that give operators the ability to

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  • Does your real-time program need therapy, or is it top of the class?

    on Mar 27, 14 • in Analytics, Beyond Billing, News, Policy Management • with No Comments

    Does your real-time program need therapy, or is it top of the class?

     From time to time our industry becomes obsessed about ‘where things fit.’ In an agile, modern telco, we ask, should revenue assurance and fraud prevention be part of the same team? How should Marketing interact best with Billing or Customer Service? How, on earth, do we make our business ‘social?’ Over the last two years, such questions are being increasingly asked of ‘real-time.’ It is an important question  – ‘where does real-time sit within your organization’ – and one we are considering asking. With the data we collect, we can provide valuable examples of innovation,

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  • Policy management is getting a ride with LTE – and what a ride!

    on Mar 25, 14 • in Beyond Billing, News, Policy Management • with No Comments

    Policy management is getting a ride with LTE – and what a ride!

    It is some time since the telecoms world has seen growth figures and forecasts that match those of LTE. According to recent research from the GSA, LTE network roll outs stand at 76 percent per annum. 274 networks have been launched in 101 countries. On the back of this LTE enabled device growth stands at over 90 percent. Such growth is obviously unsustainable – and does not need to be – but is pulling other opportunities and markets along with it. One such is policy management, which is now a $1 billion market, according to

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  • Is Trust the new currency?

    on Feb 20, 14 • in Analytics, Featured Blogs, Policy Management • with No Comments

    Is Trust the new currency?

    Guest article Mitch Klaassen, CTO, Matrixx Software APAC The topic of how one’s online and offline behavior is seen and used is a hot one and can often have a fear factor associated with it. Ultimately we are all individuals. We behave differently, react differently and have different requirements. Whether it is online or offline, our behavior stays basically the same. Some of us are pro-active online users, seeking out new apps and new ways of doing things or keeping everything tidy. Some are reactive and use only what they absolutely need. Some are happy

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  • Jump and the uncarrier revolution

    on Feb 4, 14 • in Beyond Billing, News, Policy Management • with No Comments

    Jump and the uncarrier revolution

    John Legere, the ‘maverick’ CEO of T-Mobile, wanted to be a gym teacher. Then he discovered how much money he would make and studied business instead. Given that he has shaken the telecoms world up fairly considerably in the last few months and attracted considerable attention – notoriety even – by crashing AT&T developer parties, his biography reads like a proper corporate biography. Telecoms through and through. Looking a little closer, you can see he has had some help. In November 2012, he appointed Mike Sievert as CMO. Refreshingly, Sievert has a career outside of telecoms, with positions

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  • Let’s get rid of unprofitable subscribers…but first….

    on Jan 13, 14 • in Analytics, Beyond Billing, News, Policy Management • with 1 Comment

    Let’s get rid of unprofitable subscribers…but first….

    In November 2013, RCom India deactivated 10M subscribers. According to the RCom spokesperson “Reliance Communications has de-activated around 10 million unprofitable, low-end subscribers at the lowest end of the ARPU (average revenue per user) range. This will have no impact on revenues and will instead contribute to the improvement of service quality on the network. Our focus is entirely on enhancing profitable minutes on our network and not on the number of subscribers.” The justification of removing unprofitable customers seems to be sound business practice since it decreases costs and increases margins. CSPs often define

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  • Policy – operator survey results: what’s your policy on Policy?

    on Jan 10, 14 • in Featured Blogs, News, Policy Management • with No Comments

    Policy – operator survey results: what’s your policy on Policy?

    Leading telecoms research firm Heavy Reading recently ran a survey with 80 telecoms operators asking where Policy management is going.  The results show that what started off as a niche system designed to provide network controls and implement fair usage limits is now seen as a strategic component that supports an ever increasing range of use cases. Policy is increasingly used by the marketing and business side of an operator as well as the network side.  Most of the operators in the survey said that service innovation was the main reason for investing in Policy

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