Archive for the ‘Payments’ Category

  • NFC, TfL and some much needed TLC

    on Apr 24, 14 • in Beyond Billing, NFC, Payments • with No Comments

    NFC, TfL and some much needed TLC

    As you know, NFC is a favourite topic here at BillingViews Labs. Over the years it has given us the opportunity to write poetry about it, be rude about it and, of course, when ISIS was born gave us the perfect excuse to rhyme ISIS with crisis. So when news came through that Transport for London (TfL) were toying with the idea of using NFC enabled phones to pay for transport, in London, we were quickly sharpening our keyboards. But the news was stubbornly sensible. And highlights a critical point. While we have been busy

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  • Seismic events – Facebook is into payments, Google is into everything

    on Apr 16, 14 • in News, Payments • with No Comments

    Seismic events – Facebook is into payments, Google is into everything

    It is almost inevitable that as soon as we publish a little retrospective on the state of mobile payments, something seismic seems to happen. Actually several seismic somethings. The first, actually more early warning rumble than actual seismic something, was that the trigger for the retrospective, the statistic from Juniper that mobile payments would reach $507 billion this year, was a) a whole lot less than they predicted in 2011 and b) that Open Mobile Media say that mobile commerce was worth $13.8 billion last year and mobile payments will be worth $721 billion by

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  • Customer experience, the mobile phone and common sense

    on Apr 15, 14 • in Beyond Billing, News, Payments, Policy Management • with No Comments

    Customer experience, the mobile phone and common sense

     It is not just consumers that get angry when there is no – or patchy – mobile coverage. The arguments about whether retailers should have a mobile strategy are over. They have to. It is, however, difficult to have a mobile strategy when you have no – or patchy – mobile coverage. When your site hangs, or hangs up, while your customer is browsing, or worse when he is paying, who does he blame? Leave that aside for now. Let us pretend, for a moment, that the table stakes have been met. We are in

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  • Mobile payments predictions from 2011: what we got right – and wrong.

    on Apr 14, 14 • in News, Payments • with No Comments

    Mobile payments predictions from 2011: what we got right – and wrong.

     According to the latest research by Juniper, ‘global payments via mobile devices will reach $507 billion this year, a rise of 40 percent.’ The initial reaction at the BillingViews Detective Agency was to welcome the news and to take it at face value. But then one of our top detectives began to get an itchy nose and started to do some digging – not with his actual nose you will be glad to hear. Towards the end of 2011, BillingViews asked the industry some – rhetorical – questions. We asked them because we had seen a

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  • Are ‘challenger’ banks the future of UK banking?

    on Mar 24, 14 • in News, Payments • with No Comments

    Are ‘challenger’ banks the future of UK banking?

    The next couple of years will represent something of a landmark in UK banking – a reversal of the steady consolidation in banking and the launch of what have been termed ‘challenger’ banks. Whilst the UK has seen a fair amount of competition over the past 20 years or so in areas like savings accounts and credit cards, there has been little change in core personal banking products – full service current accounts that remove the need for an account with another bank. At the heart of a full banking service is a current account

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  • Trust in mobile payments: a critical factor

    on Mar 4, 14 • in Billing, News, Payments • with 1 Comment

    Trust in mobile payments: a critical factor

    There’s plenty of criticism pointed at banks for being slow to move in the mobile payment space (estimated to grow from $18 billion in 2012, to $117 billion in 2017).  Investment in mobile payment is climbing yet banks remain largely on the sidelines. There are plenty of reasons why banks are not among the crowd – costly integration with legacy systems, investment constraints, and regulatory concerns – just to name a few. As we’ve previously noted, those who are investing in payments include a healthy mix of major players (with the likes of Apple and

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  • Mobile Payments – where are we?

    on Feb 24, 14 • in News, NFC, Payments • with No Comments

    Mobile Payments – where are we?

    With Mobile World Congress in Barcelona upon us, it seems opportune to review the state of play in mobile payments. Mobile payments is one of those subjects that people have been talking about for ages, however the experience for most consumers is limited to shopping via apps or mobile websites, which is little different to using your laptop, apart from the smaller screen! Where mobile payments starts to get interesting is when your mobile device becomes an enabler to a simpler, frictionless payment experience. That could be sending money to a friend with Barclays Pingit

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  • Direct Operator Billing (DOB) could fill void left by Premium SMS

    on Feb 20, 14 • in News, Payments • with No Comments

    Direct Operator Billing (DOB) could fill void left by Premium SMS

     Carriers in North America have been handed a major opportunity on a plate. Perhaps more accurately, they have served themselves the opportunity. From mid-January, AT&T, Sprint and T-Mobile will stop supporting premium SMS. On the face of it, this is excellent news for all proponents of DOB. Research just out, courtesy of Bango (the people behind DOB) and Yankee, discovered that 35 million US consumers made a premium SMS purchase in the last month. Now, presumably, the carriers will try an convert them to DOB. It is certainly more intuitive, has a better customer experience

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  • Is the Mobile Wallet in Africa getting ahead of itself?

    on Feb 13, 14 • in News, Payments • with No Comments

    Is the Mobile Wallet in Africa getting ahead of itself?

    The Mobile Wallet in Africa is maturing fast. The question is whether it is maturing too fast and will leave the people that it was designed for behind. The success of mobile money in Africa is well documented and impressive. The number of Kenyan adults who use mobile money now stands at 75 percent, up from 41 percent in 2009. This equates to 11.5 million people. International deals are now being struck on a regular basis to open up the opportunities for those at home or overseas. The latest is a deal with Skrill, which

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  • Who do you trust in a world of digital disruption?

    on Feb 10, 14 • in Analytics, Billing, M2M, News, Payments • with No Comments

    Who do you trust in a world of digital disruption?

     Or, perhaps, how do you trust in a world of digital disruption? We have been saying for some time that the winning currency in the coming months and years will be trust. The question is – who do customers actually trust? Banks used to be right up there, but their trust quota dropped through the floor during the financial crisis of 2008/9. Since then – even though the banking industry has bounced back – it has continued to plummet. In a personal note on unworkable regulation released by a partner of Collyer Bristow, several examples

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