Archive for the ‘Digital Content’ Category

  • The real cost of internet filters

    on Dec 30, 13 • in Beyond Billing, Big Data, Digital Content, News, Opinion • with No Comments

    The real cost of internet filters

    Let us be honest. Communications firms are in the business of making connections, not blocking them. And though some may deny it, many people make all sorts of unexpected connections to many other people. Just consider who has been listening to Angela Merkel’s conversations, or how London newspaper editors joke about hacking each other’s voicemail. It is an irony of human nature that we enjoy the freedom to look and listen, whilst wanting to deny that power to others. British Primeminister David Cameron has pushed British ISPs into implementing opt-out filters to “stop children stumbling

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  • How to build a Customer Experience Framework – and make it part of ‘business as usual’.

    on Dec 28, 13 • in Billing Driven Opportunities, Digital Content, In Depth • with No Comments

    How to build a Customer Experience Framework – and make it part of ‘business as usual’.

    How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What struck me was that a railway is a service business just the same as telco is a service business; and there are lessons we can learn. In many industries, Customer Experience (CEX) is a ‘science’, particularly in service industries. Yet so many companies still get it wrong. Terms such as customer service, customer care, customer management and even customer experience are discussed

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  • Differential Pricing – the next challenge?

    on Oct 3, 13 • in Billing, Digital Content, Opinion • with No Comments

    Differential Pricing – the next challenge?

    We are all aware that the digital revolution is disrupting every industry but it is also creating new possibilities and changing the way business is done. The challenges of providing new services and working with new partners are putting strain on all departments, none less than billing and revenue management. It’s not just the range and number of new products and services that are being launched, it’s also the significant shift in the way many of these are being charged for. Whilst the telecoms industry may have been fixated on complex tariffs for calls and

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  • Communications Service Revenues at $739 billion – Why Should We Worry?

    on Jul 12, 13 • in Beyond Billing, Digital Content, News • with No Comments

    Communications Service Revenues at $739 billion – Why Should We Worry?

    Our industry is constantly worrying about its future. The general feeling out there is that we are shuffling towards the edge of a cliff. So if someone stood up at a conference and said, “Overall, the wireless industry remains resilient and continues to perform above expectations…” we might be forgiven for laughing. But so said Stefane Teral principal analyst for mobile infrastructure at Infonetics in a research note. And with communications service revenue at $739 billion for 2012, Stefane would seem to be right. It is only Europe where revenues have fallen, held back by

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  • TV, Telecoms and a Dangerous Technology Obsession

    on Jul 9, 13 • in Beyond Billing, Digital Content, News • with No Comments

    TV, Telecoms and a Dangerous Technology Obsession

    I am fascinated by the similarities between the telecoms industry and the TV industry. They are both obsessed by technology – they should be, they live or die by it. They are both technology not customer lead. The TV industry is worrying almost as much as the telecoms industry  – perhaps more so – about OTT players (that means telecoms companies). Both are now looking at centralized product catalogues as the way out of the current cul-de-sac. And sometimes both get it hopelessly wrong. Two articles caught my eye yesterday. One said that Microsoft was

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  • Cloud Billing: Is Simpler Better? The Debate Rages On

    on Jun 26, 13 • in Cloud Billing, Digital Content, Opinion • with No Comments

    Cloud Billing: Is Simpler Better? The Debate Rages On

    From the Archives The Cloud that Billing now inhabits is a funnel cloud; spinning fast, throwing debris about, and creating chaos. The debate over simplicity versus sophistication resurfaces constantly, and there’s no right answer. The traditional telco folks will argue that you can’t run today’s communications businesses on something that mostly bills for flat rate subscriptions and provides basic payment options. The guys entering the comms billing space from other industries will argue that it’s time to stop over-engineering the billing process because it creates more problems, and costs, than it fixes. So, what’s the

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  • How Telcos Can Crush YouTube in Premium Content

    on May 13, 13 • in Digital Content, News • with 1 Comment

    How Telcos Can Crush YouTube in Premium Content

    Google has entered the premium content era, but its a la carte subscription approach is weak and looks backwards.  It was announced late last week that YouTube would begin rolling out pay-per premium content services with video from producers ranging from Sesame Street and National Geographic to the Ultimate Fighting Championship. YouTube now allows these producers to sell monthly subscriptions of their content for a 50/50 revenue split. I can’t figure out why a forward-looking outfit like Google would fall back on such a primitive approach to content monetization as it dives into the premium content

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  • If TV is Internet Enabled – does TV need Real Time Charging and Control?

    on Mar 12, 13 • in Digital Content, News • with No Comments

    The short answer is yes. As my learned colleague Ed Finegold points out, the Age of traditional Cable Companies may be coming to an end. Purchases of new TVs are being driven by screen size and price but more and more by whether they are Internet enabled. As we know only too well in the communications world, telcos now need real time capability in their charging and pricing infrastructure. In fact, real time capabilities are now needed, not just to provide instant information, but to provide Internet like predictive capabilities and choices. Billing is something

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  • Why Are Cable MSOs Happy About Connected TVs?

    on Mar 8, 13 • in Digital Content, News, Opinion • with No Comments

    Why Are Cable MSOs Happy About Connected TVs?

    When you read articles like this from GigaOM that show how Connected TVs are on the rise, you wonder whether it signals the beginning of the end for traditional cable TV. It may, but that’s not necessarily a bad thing as far as MSOs are concerned. Cable set-top boxes are expensive and limited in flexibility. In a multi-device, OTT environment, cable operators are actually constrained by their set-top-centric services. They’d like to offer more apps, better user experiences, and better content engagement. If operators can move away from set tops, they’ll not only reduce their

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  • Pay TV Licensing Stinks; Consumers Should Break the Racket

    on Mar 1, 13 • in Digital Content, News, Opinion • with No Comments

    It turns out that the real reason Pay TV packages make you pay a lot for very little of what you actually want is because of content owners. This great article from the Wall Street Journal explains how the big media companies essentially prevent Pay TV providers from offering personalized or even a la carte programming packages. One of the great takeaways from this article is that consumers have the best chance to break the old models by changing our behavior. First I want to apologize to MSOs for calling them “lethargic, nay-saying, status quo

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