Archive for the ‘Billing Driven Opportunities’ Category

  • ETIS – operators’ perspectives and the rise of the legacy system

    on Mar 17, 14 • in Billing, Billing Driven Opportunities, News • with No Comments

    ETIS – operators’ perspectives and the rise of the legacy system

     A meeting that involves a majority of operators is never going to disappoint. Getting the perspective of billing and IT professionals whose focus is producing accurate, timely bills while cutting costs and launching new services is hugely refreshing. The topics at the ETIS Billing and Revenue Management Group hosted by Turkcell in Istanbul covered a wide range of topics. From online billing; to convergence; to Direct Operator Billing to views and opinions on legacy systems produced an agenda that is both familiar and fresh. There was envy – as one operator admitted to just

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  • Will lack of commitment derail OTT and CSP relationships?

    on Jan 31, 14 • in Billing, Billing Driven Opportunities, News • with 1 Comment

    Will lack of commitment derail OTT and CSP relationships?

     There has been a huge swing in opinion over the last year. Twelve months ago, Over the Top (OTT) players were still seen as competitors whose sole reason for existing was to take revenues away from Communications Service Providers (CSPs). From competitors to collaborators, there is now a consensus that partnerships will bring more compelling, tailored products, better billing, better customer service and more revenue for all. According to the latest Telecoms.com survey, 92 percent of the 2,000 respondents, and 93 percent of operator respondents support this view. Which sounds great, but there are some

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  • AT&T launches toll free data with Amdocs and Ericsson

    on Jan 9, 14 • in Billing, Billing Driven Opportunities, News • with 1 Comment

    AT&T launches toll free data with Amdocs and Ericsson

    The idea of ‘toll-free’ data has been around for a couple of years. The concept is simple and compelling. Instead of paying the data charges for going shopping online, brands pay the charge, essentially giving shoppers completely free access to their store – so they can spend money. BillingViews’ operatives were looking at the Amdocs blog yesterday and wondering whether they were being particularly prescient or whether they knew something that we did not. In a recent post, Naomi Weiser predicted that 2014 would be the year that toll free data becomes a reality. The

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  • How to build a Customer Experience Framework – and make it part of ‘business as usual’.

    on Dec 28, 13 • in Billing Driven Opportunities, Digital Content, In Depth • with No Comments

    How to build a Customer Experience Framework – and make it part of ‘business as usual’.

    How do customers feel after their CEX with you? I recently lead a project with a major public transport provider to develop a Customer Experience Framework for their capital city commuter service. What struck me was that a railway is a service business just the same as telco is a service business; and there are lessons we can learn. In many industries, Customer Experience (CEX) is a ‘science’, particularly in service industries. Yet so many companies still get it wrong. Terms such as customer service, customer care, customer management and even customer experience are discussed

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  • Dynamic pricing is already here

    on Nov 26, 13 • in Billing, Billing Driven Opportunities, News • with 3 Comments

    Dynamic pricing is already here

    For our industry there is only one problem with this headline. It is not in our industry. Nor is it airlines or hotels, where ‘dynamic’ pricing has been annoying customers at busy times for many years. It is retail – B&Q are trialing dynamic pricing at a flagship store in France. It works by like this, according to an article in MyCustomer.com: The Wi-Fi connected price tags placed at the edge of the shelves will identify loyal customers by a chip in their mobile phone that will deliver their loyalty card data and change the

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  • Open Letter to Gartner

    on Oct 29, 13 • in Billing, Billing Driven Opportunities • with No Comments

    Open Letter to Gartner

    Dear Gartner Your consultancy is well known and well respected in the communications industry. Operators consult you and vendors respect, even fear, you. When you produced your IRCM Magic Quadrant last year, we found some of the findings puzzling and said so. Our underlying message was that you should be aware that the Magic Quadrant was produced by people who clearly had little or no knowledge of the industry they were analysing. We, and some of our mutual customers in the industry, wanted you to make sure that such influential tools are produced with knowledge,

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  • Back to the future

    on Sep 11, 13 • in Billing, Billing Driven Opportunities, Cloud Billing, News, Opinion • with No Comments

    Back to the future

    Ten years ago I was a firm believer and early exponent of centralised online billing via an ASP (Application Service Provider). With two colleagues and a small team of dedicated professionals sharing the same vision, Copernicus Global Billing emerged from the heady dot-com boom days only to die a premature death in the bust that soon followed. The whole concept, now referred to as a cloud service, was quite revolutionary then. The idea of having a single billing infrastructure that could be partitioned and ‘rented’ out as a white label service to anyone wanting to

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  • Catch Up – Direct Operator Billing – Here, Now, and Making Money

    on Aug 8, 13 • in Billing, Billing Driven Opportunities, Payments • with No Comments

    In a recent survey by BillingViews, we discovered that 15 percent of American smartphone users are ready to try Direct Operator Billing (DOB) – in other words, one click, direct to phone bill or prepaid balance. Although not a huge percentage, it still equates to 30 million customers. DOB is seen as a way of replacing revenues being eroded by the commoditisation of voice and SMS, and the OTT players making money and sharing none. Until recently this was a great theory. In a recent webinar from Mobile Payments Today, BlueVia – part of Telefonica

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  • DOB, QoS and BoBO – Billing for Non-Telco Services

    on Jul 29, 13 • in Billing, Billing Driven Opportunities, M2M • with No Comments

    DOB, QoS and BoBO – Billing for Non-Telco Services

    We recently examined the potential revenue opportunities of Direct Operator Billing (DOB). It is clearly not the only strategy for ‘replacing’ the revenue lost due to OTT erosion – but potentially a very effective one. If you accept that the network (along with customer service) is the key differentiator, then operators have some major opportunities to leverage this. While consumers will appreciate, say, a good quality video experience, it is the application and content providers who need to be sure of delivering quality services. Microsoft, for instance, wants to launch Exchange, Sharepoint or a suite

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  • Value Lessons from the Machine to Customer World – a Case for Complex Rating

    on Jul 15, 13 • in Billing, Billing Driven Opportunities, News • with No Comments

    Value Lessons from the Machine to Customer World – a Case for Complex Rating

    In telecoms we were used to complex rating. Then we weren’t so sure. Voice and text became a commodity. M2M business models were going to be about scale and simplicity. Views on pricing models changed. Data became the value based battleground. In the commodity world of voice and texts, those who control costs most efficiently win. Some large carriers threw data into the commodity bucket and decided to offer access and bundles only – and are in the process of stripping out all the complex rating systems and replacing them with fast, simple, cheap replacements

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